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Order Issues

  1. Click shop button on the top of website
  2. Choose the category that you want to browse
  3. You will then be shown with a list of products, click on the product photo or product title you like to order.
  4. After you choose an options, please key in the quantity, colour and size that you want to order and click on the ‘add to cart’ button.
  5. If you want to review your shopping cart or proceed to checkout, click on the "TROLLEY" icon on top right menu.
  6. Please login for returned customers in order to speed up your checkout. New customer needs to fill in all details. Remember to click on the "PLACE ORDER" button when done.
  7. For successful order, you will see your order number on the top of website.
  8. Choose payment method and click pay.

You can choose either want to pay via Debit / Credit card or FPX internet banking and it is powered by Senangpay.

We process most orders within 24 - 48 hours, Monday to Friday subject to stock availability. If an item is out-of-stock, we will contact you for further instructions.

All orders which have been processed and delivered cannot be cancelled or altered.

SHIPIING

West Malaysia - 1 to 3 working days

East Malaysia - 5 to 7 working days

Shipping as below :

West Malaysia - RM8.00 for DHL eCommerce courier service

East Malaysia - RM10.00 for Poslaju courier service

All tracking number will be sent via WhatsApp message once your order has been successfully pick up by courier service provider. Alternatively, you can email us at [email protected] to request your tracking number.

You can track your parcel by clicking on the below website.

DHL eCommerce          https://ecommerceportal.dhl.com/track

Poslaju                            https://www.poslaju.com.my/track-trace-v2/

Yes. Your delivery address can be different from your billing address. When order please make sure that you enter your correct and complete addresses during checkout.

Please request to our customer service at [email protected] before order. We will do our very best to fulfill but it is depends on case-to-case basis.

For website, we use DHL for most deliveries to West Malaysia, as we found out that they are the most efficient in Malaysia. While for Sabah and Sarawak, we use Poslaju courier.

RETURN

We want to thank you for shopping online at Shapee and hope you had a satisfying experience. We offer a return or exchange on most items provided they are returned in original sales condition with all tags and labels attached.

If the item is received damage of faulty, the customer must contact us by email or phone within 48 hours of receipt and will then receive further instructions. Please contact our customer service. 

If applying return by emailing us, please follow the format below:                                                                                                                                                                                          Name :

Email :

Address :

Contact No :

Order No :

Product Item(s) :

Receive Date :

Reason of Return :

Price :

We're really sorry about that, please return the incorrect item to us for an exchange. Once your parcel has arrived with us and we've taken a look, we'll get in touch with you to provide an update. Please allow 5 days for your parcel to reach us - we'll send you an email to let you know when we received it.

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