How to track my order?

We will notify your tracking information to the provided e-mail address once the order is fulfilled. You can also track your order status through this link https://www.theshapee.com/apps/track123 or can find under 'Order Status' section at bottom of the page.

How long courier take to deliver?

After placing your order, we need 1-2 working days to process your order and courier take 3-5 working days to deliver. For orders made before 12pm, it shall be process on the same day and be shipped out the next working day.

Orders made during weekend or on public holidays are process on the next working day and will be shipped out the day after.

Can I exchange size?

Due to hygiene purpose, exchange only applicable for Nursing bra and maternity wrap. Exchange can do within 14 days after received your parcel, label and tag are still intact with the product, pack in the original packaging, product unused or unwashed and depending on stock availability.

Will my return postage be refunded?

Postage fee shall to be borne (paid) by the customer in the event of an exchange or return (unless the item is damaged or faulty at first receive by WhatsApp us directly on date you receive)

What to do if one of item in my order missing?

We would like to apologize for any inconveniences. Kindly direct WhatsApp us your order ID and state which items that are missing (together with photo of item receive in box) by click on button on 'Get in touch' section

How can I get FREE item during my purchase?

You may need to add to cart the purchase item including item with [GWP] to receive as FREE. Only applicable for running promotion with T&C.


If my nipple size smaller than 24mm, which breast pump size should I take?

You may choose breast pump with size 24mm but need to add on flange insert into the breast pump shield. As for flange insert, we have 3 sizes, 17mm, 19mm and 21mm. Make sure to choose flange insert according to which version of your breast pump

Which Nursing Bra would you recommend?

Depending on what you are looking for in a nursing bra. If you are a big bust mommies, we recommend you to try our Luxe and Sassy Nursing bra as the size slightly bigger compare to other nursing bra. Plus, for Luxe Nursing bra, it has slightly push up effect and wider side band for better support.

If you are a small size mommies, you can try our Classic, Lacey and Invi Nursing bra. As for Classic Nursing bra, it has same material as Luxe Nursing bra. You also will love our Invi Nursing bra as it is very lightly and airy which suitable for everyday wear in our weather.


How long your warranty?

Our LacFree Wearable Breast Pump 1.0 and Lactation Massager comes with a 1 year warranty while our LacFree Wearable Breast Pump 2.0 comes with a 1+1 year warranty. All warranty starting from the date of purchase or the date of your baby's birth as per attach during registration of warranty (Whichever is later).

How to register for warranty?

You only need to scan the QR code in manual instruction or can register through this link http://warranty.theshapee.com/.
Serial number can be found at packaging box (breastpump 1.0) or product itself (breastpump 2.0).

How to claim warranty?

Your warranty can be claim by WhatsApp us and can provide us the registered email for warranty and we will assist you.

How long it takes to process the warranty?

The warranty might take 1-3 working day to check and process depending on your breast pump issues. Please take note that the warranty will not be process during weekend and public holidays.

Get in touch

Have questions about your order, or a general enquiry?

Please allow approximately two working days for us to respond to your online enquiry.